Do You Have Stern Behaviour?
THE WORD "STERN" COMES TO MIND TODAY......... WHAT DOES "STERN" MEAN ??
STERN: adjective (of a person or their manner) serious and unrelenting, especially in the assertion of authority and exercise of discipline. "a smile transformed his stern face" synonyms:serious, unsmiling, frowning, poker-faced, severe, forbidding, grim, unfriendly, sombre, grave, sober, austere, dour, stony, flinty, steely, unrelenting, unyielding, unforgiving, unbending, unsympathetic, disapproving; informal boot-faced "Nick's expression was stern" (of an act or statement) strict and severe. "stern measures to restrict vehicle growth" synonyms:strict, severe, stringent, harsh, drastic, hard, tough, fierce, extreme, rigorous, rigid, exacting, demanding, uncompromising, unsparing, inflexible, authoritarian, draconian; informal badass; informal solid "the stern measures taken by the government added to its unpopularity" (of competition or opposition) putting someone or something under extreme pressure. "the past year has been a stern test of the ability of British industry."
We have a young woman in our employ as a junior hairdresser who was manifesting a stern facade in all of her dealings, not only with the us but with other staff and clients. Of course in our industry this is unprofessional.
VICTORIA AND I TALKED ABOUT HOW WE SHOULD APPROACH THIS STERN YOUNG WOMAN WITHOUT CAUSING HER DAMAGE, IN SPITE OF HER OWN BEHAVIOUR.
We sat this young adult down, gave her the dictionary and asked her to read out the meaning of "stern." As she read the meaning of what was written above, she said to us, "this is my behaviour, isn't it." We replied to her, "you can see the damage this sort of behaviour does to your professional reputation,you are repelling people rather than attracting them to you. This sort of behaviour is not good for a professional person to behave before clients, actually it should be the opposite".
We had a promotion going for our junior staff, they had been taught a certain amount of cuts and colours. This promotion was for free, the clients had to book in and the staff had to try and build these clients into their own client base. Now they have learnt more cuts and colours and we are going to promote the staff again with ridiculous prices for the next year, hoping the staff (our babies) will be able to extend their client base.
Our young lady staff member is eager, now, to present herself in a professional manner and is aware of the impression she is giving. I might add that she is not a believer and has the ability to change her behaviour.
Sometimes we are not aware of what a person is going through. Being patient, forgiving and willing to go through a few tight spots, is worth it and I think our girl needs a big round of applause for coming out the other end.
WHAT DO YOU THINK BROTHERS & SISTERS ??
By Chris Hilton . . .
WHAT IS THE BEHAVIOUR REVOLUTION?
